Return Policy

My Return Policy in short

  • You have 30 days to return an order after receiving it;
  • If you change your mind, or the product you received is not what you expected, please contact me before returning the item;
  • Unless arrangements are made with me, you cover the cost of the return;
  • Please note that exceptions may apply for the return of certain custom-made and some other products.
  • If you have any questions, please contact me;
  • You can find our full Return Policy in our Terms and Conditions;

Instructions for returning goods

If you wish to make a return, send me an e-mail, or a message through the general contact form containing your name, address, e-mail address, the order number and a specification of which items that the return relates to;
Ship the items for return within 14 days of the date of the notification;
You are responsible for any damage incurred by items during the return shipment. I therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging;
If possible, please provide me with a tracking number for the return shipment;

If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through Paypal ou bank transfer.

If the product or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the product.|

All enquiries: ruijscosta@gmail.com